Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help under the regulatory guidelines of the Kuwait Ministry of Commerce and Industry (MOCI).
1. The 14-Day Return & Exchange Window
- You have 14 calendar days from the date of delivery to request a return or exchange for standard fashion items (such as everyday apparel, shoes, and outerwear).
- To be eligible for a return or exchange, items must be unworn, unwashed, unaltered, and undamaged.
- All items must be returned in their original packaging with all price tags and labels intact.
- A valid digital invoice or order confirmation number is required to process your request.
2. Special Restrictions & Exceptions
In accordance with Kuwait health, hygiene, and consumer protection laws, special terms apply to the following categories:
- Evening Wear & Occasion Dresses: Must be returned or exchanged within 24 hours of delivery.
- Hygiene Exemptions: Underwear, lingerie, swimwear, and socks cannot be returned or exchanged due to public health and hygiene regulations, unless a manufacturing defect is present.
- Custom & Tailored Items: Any item that has been customized or altered at the customer’s request cannot be returned or exchanged.
3. Refunds & Payment Methods
- Refund Method: Approved refunds will be issued back to your original payment method (KNET, Visa, or Mastercard).
- Please note that bank processing times may vary, and it may take a few business days for the refund to reflect on your statement.
- Store Credits: We will only issue store credit if explicitly requested or agreed upon by you.
4. Return Delivery Charges
- Change of Mind: If you are returning an item due to personal preference, size preference, or a change of mind, a standard localized return shipping fee of [2.000 KWD to 3.000 KWD] will be deducted from your final refund amount.
- Defective or Wrong Items: If you receive a damaged, defective, or incorrect item, we will arrange a replacement or full refund completely free of charge. You will not bear any delivery or return fees.
5. How to Initiate a Return
To start a return or exchange, please log into your account, visit your Order History, and select Request Return. Alternatively, you can contact our customer service team on WhatsApp at [00000000] or email us at [[email protected]] with your order number.